At Bounce, we are committed to ensuring that our work is based on true knowledge and insight.

The Bounce team of researchers, along with our network, have extensive experience in quant and qualitative research and evaluation and have worked with clients to inform a range of projects.

Our researchers are experienced in all the traditional and modern methodologies you would expect: ethnographic, observations, multi-staged, workshops, focus groups of different sizes, co-creation and co-production, online, phones, pre-tasks, post-tasks, stay and play. The difference between us and other companies is that we are not wedded to using a certain approach, we love using different methodologies, mixing them when relevant and making each wave bespoke. And we’ll keep it simple.

At the heart of our digital projects is a robust, research-led approach grounded in user needs and operational realities. We follow industry best practices such as the GDS (Government Digital Service) Service Standard, ensuring our work aligns with expectations for accessibility, security, and performance. Our process begins with discovery and user research, applying agile and iterative delivery methods to ensure each product evolves with real-world feedback. We use tools like user journey mapping, personas, and prototyping to validate ideas early and often. Whether we’re working on internal systems or public-facing platforms, our goal is always the same: deliver high-impact, user-centred digital services that are scalable, secure, and compliant with the standards expected in public sector contracts.

Digital product development

We're all about making public and private sector work simpler, safer, and more effective through user-friendly SaaS software. We're experts at designing smart digital tools that help local authorities and police teams tackle real-world challenges. For example, our Serious Incident Management platform helps police control rooms and local responders coordinate better when managing serious incidents, improving community safety and response times.

We blend technical skills, creative design, and deep user research to build solutions people genuinely want to use. Security is always front of mind—we're UK Cyber Essentials certified and rigorously test our platforms to keep data safe.

Here's how we help:

• Cloud Infrastructure: We deploy and manage scalable, reliable services on Amazon Web Services (AWS).
• Web Development: We build interactive, user-friendly front-ends with Angular and robust back-end systems using .NET.
• API Integration: Our RESTful APIs make sure your systems talk seamlessly to each other.
• Identity & Access Management: Securely manage user access with AWS Cognito and easy single sign-on (SSO).
• Data Management: Optimised SQL databases to safely store data and produce clear, reliable reporting.